Legal Information

Terms of Service & Privacy Policy

Important legal information and policies for Nashville's Fabulous Cleaners services.

Last Updated: 7/8/2025

Acceptance of Terms

By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
These terms constitute a legally binding agreement between you and Nashville's Fabulous Cleaners.
We reserve the right to modify these terms at any time with notice.
Continued use of our services after changes constitutes acceptance of new terms.

Service Description

Nashville's Fabulous Cleaners provides residential, commercial, and specialized cleaning services.
All services are performed by trained, insured professionals.
We are insured and licensed but not bonded.
Service descriptions and pricing are estimates and subject to change based on actual conditions.

Booking & Approval Process

All bookings are appointment REQUESTS that require approval.
Approval typically occurs within 24 hours of request submission.
Final pricing is determined after property assessment.
We reserve the right to decline service requests at our discretion.
Approved bookings require a 50% deposit before service begins.

Pricing & Payment

All advertised prices are STARTING rates and may vary based on property size, condition, and specific requirements.
Final pricing is determined after property assessment and confirmed before service begins.
Additional work beyond the original scope may incur extra charges, which will be discussed and approved before proceeding.
Payment options: 50% deposit + 50% on completion, OR save 20% with 100% upfront payment.
Late payment fees may apply for overdue balances.

Client Responsibilities

REQUIRED: Adult 18+ must be present during service. No children 17 and younger may be present alone.
REQUIRED: Pets must be secured in a separate area for safety of all parties.
PREFERRED: Empty home allows for optimal cleaning results.
Client must secure valuable items and provide clear access to areas to be cleaned.
Client must disclose any hazardous conditions or special requirements.
Client is responsible for providing accurate property information.

Liability & Insurance

Nashville's Fabulous Cleaners carries general liability insurance.
We are not responsible for pre-existing damage or wear.
Client must report any issues within 24 hours of service completion.
Our liability is limited to the cost of the specific service provided.
We are not responsible for items not secured by the client.
Force majeure events may affect service delivery without penalty.

Cancellation Policy

Cancellations must be made at least 24 hours before scheduled service.
Cancellations with less than 24 hours notice may forfeit deposit.
Emergency cancellations will be handled case-by-case.
Refunds are processed within 5-7 business days.
We reserve the right to cancel services due to unsafe conditions.

Privacy Policy

We collect information necessary to provide services and communicate with clients.
Personal information is not shared with third parties except as required by law.
We may use contact information for service updates and marketing (opt-out available).
Payment information is processed securely and not stored on our servers.
Property access information is kept confidential and secure.
Security cameras or monitoring devices should be disclosed to our team.

Questions About Our Terms?

If you have any questions about our terms of service or privacy policy, please contact us:

Call (615) 669-3688

Office: 9am-5pm | Emergency: 24/7

By Using Our Services

You acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Privacy Policy. These terms are designed to protect both our clients and our business, ensuring a safe and satisfactory experience for everyone involved.